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Tommy459158
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Visitor

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2 Messages

Wednesday, May 6th, 2026 2:44 AM

Bad routing

"I'm a gamer in Leesburg, FL (34748) experiencing high latency. My trace route shows my traffic is being backhauled down to Bonita Springs/Naples (ae-36-ar03) before hitting the Miami backbone. This detour is adding unnecessary latency to my connection. Can a network engineer look at the routing for my node?"

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9 days ago

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XfinityDuron

Official Employee

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736 Messages

9 days ago

Hello there @Tommy459158 just want to follow up to see if you were able to get some assistance with your routing concerns?

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Tommy459158

Visitor

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2 Messages

@XfinityDuron​ I was not I’m still struggling with the routing issues 

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9 days ago

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XfinityChelseaB

Official Employee

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2.3K Messages

@Tommy459158, I would like to investigate this more for you, but I need to pull up your account! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message

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9 days ago

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