Being throttled to under 6mb/s nightly at 7pm PST

A technician has been to my house and set all equipment was fine and the AI bot detects a problem with the connection to my house every night after 7pm. During the day I get the 100mb/s that I pay for. Please assist as I do need stable internet for my work thank you.

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R

rcgv88

2 Messages

3 months ago

at 10pm EXACTLY my internet will return to this speed.

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XfinityKassie

Official Employee

•

1.3K Messages

rcgv88 Good morning! We appreciate you reaching out to our Community Fourms Support. Having your services not work properly can be frustrating. I'm happy to take a closer look on our side, and see what the next best step is going to be. To begin, can you please send a Direct Message with your name and service address?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 months ago

0

EG

Expert

•

107.1K Messages

2 months ago

@rcgv88 @XfinityKassie

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Your Home Network

rcgv88

Being throttled to under 6mb/s nightly at 7pm PST

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XfinityKassie

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