Visitor
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4 Messages
Big lag spikes
Hello, the past few days I've been experiencing signifiant packet loss while gaming. it'll be totally fine for like 20-60 seconds and then a lag spike will occur. Sometimes its fine for like many minutes at a time but then it dies again and is very inconsistently bad but consistantly inconsistantly bad. We had some service in the area recently so maybe that could be causing the issue.
XfinityDemitrius
Official Employee
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2.1K Messages
18 days ago
Hey @James4321! Thank you for taking the time to reach out to us via our official Xfinity Forums Community support page. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
Have you performed any troubleshooting steps to help resolve the issue? We do recommend looking at our 'Tips for troubleshooting your Xfinity Internet connection' for recommended troubleshooting steps. Do you also use an Xfinity xFi Gateway or a personally owned modem/router for the network setup? We hope to hear from you soon.
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EG
Expert
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112.9K Messages
5 days ago
@James4321 @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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