Billing Dispute: Request to Honor Executive Customer Relations Pricing Commitment

I am requesting assistance from Executive Customer Relations to resolve a billing discrepancy regarding a pricing commitment. I received verbal confirmation from an Executive Customer Relations representative that my 150 Mbps plan would be locked at $17.49/month through November 4, 2026. Although a subsequent email incorrectly stated the price ended October 6, 2026, I proactively contacted an online chat agent to ensure the November 4 date would be honored. Despite this confirmation, my most recent bill is $45.88. I request that my account be corrected to reflect the committed rate of $17.49.

Could an official Xfinity employee review the prior Executive Customer Relations interaction and help route this back to that team, please? I can provide the call date, any case number, and the follow-up chat details privately.