Billing / Payment Arrangement Glitch - Service Status

Hello, I had my service restored yesterday via a payment arrangement/override, but today the system is showing no active arrangement and is threatening a shut-off again. A payment is currently scheduled for October 22nd, and I tried another for October 14th because the first wasnt showing up, but it isn't protecting the account. I need an official, system-recognized arrangement locked in so my service isn't interrupted. Please help.