blink camera

Hi it uses 2.4ghz. I will give it a try and hopefully it helps.

Hello user_zimjin

Was that solution a win? Thank you so much for getting us in the loop to help. Our team is always committed to your satisfaction. 

I just on Xfinity wifi gateway and I created a split from 5g to 2.4 g to get my blink camera to work but can’t do live view and motion but the sync module is connected solid and strong 

have a fix 

I am having an issue with my blink camera as well. It works perfectly during the day, but then doesn't work at all during the overnight hours. I didn't know if maybe the Wi-Fi was going to sleep like our TVs are now forced to do?

Hey user_mrw6p8, thanks for reaching out to Xfinity Support on our forums. Band steering or having the same WiFi names for the bands makes it where the router can pick the best connection for your device without you manually having to do it. Some devices can't see it sometimes though because they only work on 2.4 ghz. Our website here, has some great information on troubleshooting connecting. Although it doesn't specifically have one for Blink equipment, the steps posted below should fix it. 

1. From a computer or device connected to the Gateway, open an internet browser and access the Admin Tool at http://10.0.0.1.
2. Once logged in, select Connection and then Wi-Fi.
3. Select EDIT at the end of the row for the 5 GHz Frequency Band.
4. Select Disable, then select SAVE SETTINGS.
5. Complete set up of the device using the device’s app.
6. Go back into the Admin Tool and re-enable the 5 GHz band.

@user_mrw6p8​ I followed the recommended steps by Xfinity and continued to have issues with the Blink sync module. Had to update the firmware on the module by unplugging, press reset button for 30 seconds then while continuing to hold down the reset button, plug the module back in and hold until the red light flashed (recommend having a second person to help with this as it is tricky). Tried to reconnect then and app showed firmware updating. Connected after that and took a couple of minutes for the cameras to come back online. 

@user_sf9zb4​ Thanks...this worked for me!!!!

@user_sf9zb4​ This worked for me! Thank you so much! This was driving me crazy!

For context: My Blink system stopped working after I set up my new XB8 modem from Xfinity. I wasn't able to reconnect my Sync Module and nothing worked. I kept getting stuck at the step to connect to the WIFI. It kept telling me my password was wrong, even though it wasn't lol. I tried the troubleshooting steps on the Blink website, but nothing worked.[Edit: All Caps]. Just like this person said, after performing this reset and going through the steps to add my Sync Module, it did a firmware update and was able to connect to the WIFI. I did have to delete a few of my cameras after and add them back to the system (because they were showing that they were online, but they weren't working) but that part is easy once you get the Sync Module online. Thanks again for this tip! 

@user_sf9zb4​ 

thank you!!!  This finally worked for me after trying so many things. 

Hey, @Curt1915. Thanks for posting on our community forums. I'm sorry to hear about the issues you are experiencing with the floodlight blink camera. This is not the experience we would like you to have. I understand the importance of having a functioning camera at home. Rest assured, we will do our best to help get to the bottom of this. What kind of modem are you using currently? Have any of the troubleshooting steps listed on this thread have helped? 

I have an XB8.  I have logged into the modem itself and noticed the DHCP lease expire time for IPV4 is 3 days, while IPV6 is 49710 days.  Have not found definitive evidence that Blink camera's are IPV4 or IPV6, but some websites have indicated it IPV4.  Don't know if that has anything to do with it or not, but it does seem the camera drops every 3 to 4 days.  I posted to the same question to the blink tech to see if he had any insight.  

@Curt1915, Thanks for this information and all you have done on your end in trying to rectify this issue. My team would be more than happy to take a look at your modem and send some signals over to see if that helps correct this on your end. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Can Xfinity answer my question how can I connect my blink camera system to my new Gateway haven't got any answers from Xfinity please help

What modem do you have?  XB8?  If so you will need to download the Xfinity app.

At the bottom Select "WiFi"

Select "WiFi details"

Select your network

Select "Edit WiFi settings"

Toggle the switch to "split bands"

I renamed my 2.4 GHz band "Blink"

Then go to your Blink app and add you module to the new Blink 2.4 band. 

That's what I did!   Hope it helps. 

This did not work for me. There is no toggle after selecting edit WiFi settings. 
Somebody help me connect theses blink modules to the xb8 box. 
Also no luck with http://10.0.0.1

Very frustrating 

And one more thing, when I searched split bands I got a window that had edit functions for both 2.4 and 5. However when I clicked on edit 2.4 it went to a screen with a clock and the only way out that I found after several hours was to delete the Xfinity app and reinstall. 
Xfinity if your trying to get me to buy your security cameras this is not the way to do it. 

Thank you for reaching out here @user_sb211. If you have an XB6, XB7 or XB8 modem these gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible. WiFi settings for gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity App. If you don't see the 2.4 and 5 GHz WiFi channel settings (i.e., WiFi Mode, Channel Selection and Channel Mode), it means that these settings are being managed automatically to help optimize your home network and provide the best performance possible.