Blink sync module suddenly disconnected and cannot reconnect via Xfinity

Suddenly for some reason not able to reconnect after several years of working with no problems.
Steps we have taken:
- reset xfinity modem - multiple times
- reset blink sync module - multiple times
- checked / updated blink firmware
- connected blink to hotspot which worked confirming Blink functional
- disabled 5 g in xfinity wifi setting but still will not connect
- manually added Blink Mac address in router settings… still will not connect

Responses

XfinityVictor

Official Employee

•

1.5K Messages

22 days ago

user_mcqir3 Hello, are you still having issues connecting your Blink to the WiFi?

2

0

U

user_mcqir3

Visitor

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4 Messages

It now appears to be working normally again, thanks very much.

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21 days ago

0

XfinityRichard

Official Employee

•

2.1K Messages

Awesome, @user_mcqir3 I'm happy to hear that it's now working normally. I appreciate your patience. If you have time, I would like to get your account pulled up and see if we have any promotions available that benefit you. Please send me a DM with your first and last name, along with your full address so we can take a look.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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21 days ago

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Your Home Network

user_mcqir3

Blink sync module suddenly disconnected and cannot reconnect via Xfinity

XfinityVictor

user_mcqir3

XfinityRichard

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