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user_mcqir3
1st Topic

Visitor

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5 Messages

Wednesday, June 18th, 2025

Blink sync module suddenly disconnected and cannot reconnect via Xfinity

Suddenly for some reason not able to reconnect after several years of working with no problems.
Steps we have taken:
- reset xfinity modem - multiple times
- reset blink sync module - multiple times
- checked / updated blink firmware
- connected blink to hotspot which worked confirming Blink functional
- disabled 5 g in xfinity wifi setting but still will not connect
- manually added Blink Mac address in router settings… still will not connect

Question

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Updated 

7 days ago

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XfinityVictor

Official Employee

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1.6K Messages

2 months ago

 

user_mcqir3 Hello, are you still having issues connecting your Blink to the WiFi?

 

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user_mcqir3

Visitor

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5 Messages

It now appears to be working normally again, thanks very much.

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2 months ago

0

XfinityRichard

Official Employee

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2.3K Messages

Awesome, @user_mcqir3 I'm happy to hear that it's now working normally. I appreciate your patience. If you have time, I would like to get your account pulled up and see if we have any promotions available that benefit you. Please send me a DM with your first and last name, along with your full address so we can take a look.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_uqr3hu

Visitor

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1 Message

9 days ago

I'm having the same issue.  In process of adding the MAC address to the white list, which xfinity couldn't help with on the phone at all.  Have a tech coming to the house but think it will be a waste of time.

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XfinityBradM

Official Employee

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972 Messages

@user_uqr3hu It appears the poster's issue was resolved, are you still having an issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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