Visitor
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1 Message
Blinking green light
My gateway has been continuously flashing green and I have no internet connection whatsoever. I’ve already power-cycled the gateway and checked the coax connections. I’ve been without wifi for 3 days now and i’m being told that nobody can come out to check for another 7 days. I would like a technician to be able to come out sooner than that, as it is completely unacceptable to be without service i pay for for that long. Thank you.
XfinityQuemekia
Official Employee
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1.5K Messages
19 days ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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121.6K Messages
18 days ago
@user_51ak6s @XfinityQuemekia
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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