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user_7d19af
20th Anniversary celebration
1st Topic
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Visitor

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8 Messages

Friday, August 23rd, 2024 3:47 PM

Blinking light at back

Using xfinity modem.

light flashing near cable hookup.

powering “off” and waiting, then powering back “on” does nothing.

i think there is a stuck update. Xfinity AI (🤯) says there is no problem. 🤷🏻‍♀️

>>> anyone know what to do or a website address that addresses this issue?

yes. I have “intermittent” issues of that wonderful buffering image.

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3 months ago

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user_7d19af

Visitor

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8 Messages

3 months ago

Hot hot hot also!

sitting by itself, not near a thing.

already swapped once (yes different plug, tried great surge protector)…. Do they just run hot?

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XfinityEmilyB

Official Employee

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1.7K Messages

3 months ago

@user_7d19af Welcome to our community forum! Thanks for reaching out so we can make sure your modem is operating properly. What's the model of your modem? If you're unsure, you can compare it to our list of modems here. If you see a light flashing near the ethernet ports, that does not indicate that there is a problem. The modem should not be hot to the touch. If you think it's running hot, I'd recommend swapping it for a new one at your local Xfinity service center. You can use that link to schedule an appointment to save time waiting in line :). 

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user_7d19af

Visitor

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8 Messages

Thanks for answering.

Yes this second one is hot too! Can’t get to store as mobility issue. You, xfinity , mailed as never had to use a tech to set up.

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3 months ago

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XfinityEmilyB

Official Employee

 • 

1.7K Messages

@user_7d19af Thank you for letting me know! I can definitely have a new one shipped instead :). 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_7d19af

Visitor

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8 Messages

@XfinityEmilyB​ 

was I to hit “reply” button?

replied below….

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3 months ago

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user_7d19af

Visitor

 • 

8 Messages

3 months ago

From the page you linked helpfully:

I have a model xb6

On bottom of gateway/modem:

  • Model numbers:  CGM4140COM

only have this one modem, though xfinity app thinks I haven’t set another one listed - for over +5 months!

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XfinityEmilyB

Official Employee

 • 

1.7K Messages

@user_7d19af We are still communicating on the public page. Are you able to send me a DM so I can get your information and find your account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_7d19af

Visitor

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8 Messages

I’m looking. 

I’ll find it!

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3 months ago

0

XfinityLinda

Official Employee

 • 

1.4K Messages

@user_7d19af Sorry for the trouble. Here are the instructions for a Direct Message:

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_7d19af

Visitor

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8 Messages

Done.

called it “conversation” here, but sent address and photo of modem with Ethernet cord going to nothing, but maybe it’ll help someway!

sent message to xfinity support.

thanks!

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3 months ago

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user_7d19af

Visitor

 • 

8 Messages

3 months ago

fortunately: Received replacement by mail!

unfortunately: box was open and rainsoaked, all items loose and cat 5(?) cable missing.

fortunately: xfinity responded … here on forums!

unfortunately: have to start a claim, myself, with fedex. 

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