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user_fp7rq4
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Thursday, October 16th, 2025

Boost a Connection not available after new modem activated

Hello,

I have seen other posts about this but following my XB8 getting swapped due to connectivity drops, Boost a Connection is not available in my Xfinity app. I have Xfinity Pro and gig service. I messaged support previously and they sent out a third XB8 assuring me this would fix it but the same issue persists after successful activation. I think it has something to do with the backend. How can I get this resolved?

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3 days ago

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XfinityEricB

Official Employee

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2.7K Messages

12 days ago

 

user_fp7rq4 Thanks for reaching out about the boost a connection not working with Xfinity Pro. Is it that the "boost a device" isn't showing in the app, or is it greyed out?

 

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user_fp7rq4

Visitor

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It is not showing at all. In it's place there is a sales link for Xfinity Mobile WIFI PowerBoost that takes me to an Xfinity Mobile ad. I have confirmed that I am in the right location via this link. https://www.xfinity.com/support/articles/how-to-boost-wifi-device. I am not using Bridge mode or any custom configurations. 

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5 days ago

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XfinityEva

Official Employee

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2.1K Messages

Hmm looks like you've already taken the right steps by checking the prerequisites and changing the modem. Let's take a closer look, may I please ask that you send us a direct message with your full name and service address? 

 

We can return here with any updates on what we have worked on. 

 

•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

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3 days ago

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