Visitor
•
1 Message
Boost Pod not connecting to new gateway
I upgraded my Gateway today after having issues with my older one dropping out and needing a hard reboot once or twice a week. Since I did this my Xfi Boost-Pod is not visible in my App or able to be re-activated/connected to the new gateway. It will have a solid green light for about a minute after I unplug/re-plug it back in then goes to a slow white flashing light. It is a XE2-SG if that makes any difference with my new Gateway being the latest from Xfinity/Comcast.
XfinityRay
Official Employee
•
3.4K Messages
3 hours ago
Hi there, @dewrightco! Congratulations on the new modem! That sounds like it was a much needed upgrade! We are happy to further help with the WiFi Extender. Did you try the steps at this link, https://www.xfinity.com/support/articles/activate-xfi-pod-with-xfi-app under the Getting Started section? That should connect it to the new modem.
If you tried that and are still having problems, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0