Boot file problem

@XfinityBenny​  still happening constant fluctuation, had a tech out here said something about a boot file anomaly not sure what that means.

cmbergez The technician should have been able to have the bootfile corrected while on site. This is something that we can look at remotely as well. The bootfile is the level of service the modem is provisioned with, if it doesn't match what is ordered on the account that could cause speed issues. But as long as your modem is compatible with your speed tier, it should be good to go. 

We can look over things and help get your service working correctly. Can you please send us a direct message with your name and service address? 

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