Brand new WiFi loses internet connection every few hours.

Hi @XfinityJanelle , thank you for the reply. I am still seeing issues. The WiFi works fine most of the time, but once or twice a day it suddenly loses connection to the internet. Usually unplugging and replugging the Coax cable fixes it, or sometimes just waiting fixes it on its own. But I shouldn’t have to do this multiple times a day… do you know what could be wrong?

@user_755jlw Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it