Visitor
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2 Messages
Bridge mode not working
If I put it in bridge mode my personal router does not work but if I turn off bridge mode I have no issue
Visitor
•
2 Messages
If I put it in bridge mode my personal router does not work but if I turn off bridge mode I have no issue
EG
Expert
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114K Messages
1 month ago
Did you power cycle the gateway device after putting it into bridge mode, wait for it to fully sync up, then power cycle the router ?
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XfinityPaula
Official Employee
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1.6K Messages
1 month ago
Good morning! I'm sorry to read that you are having trouble with connecting your router while the gateway in a bridge mode. Thank you for sharing the trouble with us here on our Xfinity Forums.
You have come to the right place for help! As @EG shared power cycling the gateway may help. For that you would simply unplug the power to the gateway and router. Connect the power back to the gateway first until it fully boots online and connect the power back to the router.
You should have an ethernet cable connected from the gateway to the router. You are able to use any ethernet port for that connection, but you can only have one device connected to the gateway by ethernet. Do you have any other devices connected to the gateway?
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