Visitor
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2 Messages
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
Visitor
•
2 Messages
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
EG
Expert
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114.9K Messages
7 days ago
They recently updated the gateway's firmware. You have to turn on admin access in the app now;
https://www.xfinity.com/support/articles/admin-tool-access
Open the Xfinity App. (You'll need a working connection for this step).
Go to the WiFi tab.
Select View WiFi equipment and open Advanced Settings.
Select Admin Tool online access.
Slide the toggle button to Allow Admin Tool access (ON).
Select Save.
After that, you should be able to navigate to http://10.0.0.1
https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode
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EG
Expert
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114.9K Messages
7 days ago
@user_k332nh
Sorry to hear that. I don't think that the new firmware has been pushed to everyone's gateways quite yet. Try power cycling it and see if it pulls it. Good luck !
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stevehoge
Visitor
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1 Message
7 days ago
New firmware was pushed to my XB7 and I have lost the web admin user interface. I use the XB7 in Bridge mode and so there is no way to use the Xfinity app to enable the Admin switch which allows configuration via the app. To do that I'd have to take it out of Bridge mode.
However, without access to the web admin UI my only path to temporarily disabling Bridge mode would be a hard reset, then re-enabling Bridge mode in the app.
But I have heard it said that support could REMOTELY disable Bridge mode for me without having to reset the modem. Is that true?
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