Visitor
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1 Message
Buying a modem from secondhand store
If I was to purchase a modem from secondhand store like Goodwill, will I be able to activate it under my Xfinity Internet account and also will there be monthly fees?
Visitor
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1 Message
If I was to purchase a modem from secondhand store like Goodwill, will I be able to activate it under my Xfinity Internet account and also will there be monthly fees?
EG
Expert
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114.3K Messages
2 days ago
You'll be taking a gamble.... One should be careful if buying used modems from someone, charity outlets, or from sites like eBay. Many times, they wind up being listed in Comcast's database as having been stolen / unreturned, and they won't provision them for service. To be safe, buy only brand new modems in their original packaging from reputable retailers.
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XfinityRay
Official Employee
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3.4K Messages
23 hours ago
Hi there, @user_oce252! @EG is correct that there is a lot of fraud we run into with 2nd hand modems. If there are no problems with the 2nd hand modem, it can be added and activated with these instructions, https://www.xfinity.com/support/articles/activate-xfi-gateway-app. You can view the list of modems that are compatible with our service here, ,https://www.xfinity.com/support/internet/customerowned.
With our new plans that came out at the end of June, you can add one of our xFi modems at no cost. With our modems, you get free upgrades, great controls like pausing the internet on a device in the Xfinity app, and total technical support. Do you want to take a look at adding one?
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