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user_pf9452
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10/26/2026 7:59 PM

Can one activate a new modem without downloading the Xfinity app?

We got a new modem sent to us, but it seems to require the Xfinity app to activate it.  We DO NOT want to download another app, nor use ANY app that says we MUST allow continually sending our private information and usage to third parties, which this app does.  We're seeing that more and more with apps, and it's all about marketing and selling us, and a total lack of privacy.  I've tried to activate it via the web site but when I go to the "change modem" section I get an error that simply says "contact us", and naturally that "contact us" link doesn't work at all!  So frustrating!  Is there anyway to activate this new modem WITHOUT using the app?  We have NO need for any services besides basic internet.

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2 days ago

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strega7

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518 Messages

10 days ago

You can call them to activate at: 1-855-652-3446

You might have to listen to a message telling you how much better the app is before you get to a human.  I did this for my dad's modem and the call took about 10 minutes - have the label with the MAC numbers or a picture of it handy

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user_pf9452

Visitor

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4 Messages

Thanks for this tip.  It is very helpful.  I'll try that!

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9 days ago

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XfinityChelseaB

Official Employee

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2.7K Messages

Hello @user_pf9452, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Were you able to get your device activated?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 days ago

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user_pf9452

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4 Messages

I have not tried just yet.  Do you have a recommended way to fo it without downloading the app?  Is there a good reason for us to do this upgrade?

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7 days ago

XfinityEva

Official Employee

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2.8K Messages

If you're still in need of assistance with activating your new device, we can also help here. It is preferable with the app as you get to manage it there as well but it is not mandatory. To get the new device activated here just send us a direct message with your full name and service address. 

 

How to Send Us a Direct Message:


1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 days ago

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user_pf9452

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When I log into Xfinity.com I don't see any of the options you mention above.  No "Direct Messaging" icon and no "Start a new conversation" icon.  Just a phone symbol to call someone.

Are you sure those are not in the app?  I'm trying NOT to use the app.

Very frustrated here.  Can't someone just tell me how to activate this new modem using the Xfinity.com web site?

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2 days ago

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