Cannot activate, cannot use xfinity app

Welcome to the community forums, user_suuqqk, and thanks for taking the time to reach out! The activation process is meant to be quick and easy, so I apologize that the app isn't cooperating with you! You've come to the right place, and our team would be more than happy to both help with getting your services activated, and look into what might be preventing you from accessing your account! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum