Visitor
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1 Message
Cannot connect devices
I have 3 different devices that will not connect to my wifi. Ring Doorbell, Epson printer and Feit Lightbulb. I have followed all instructions provided through Xfinity support and still cannot connect.
Visitor
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1 Message
I have 3 different devices that will not connect to my wifi. Ring Doorbell, Epson printer and Feit Lightbulb. I have followed all instructions provided through Xfinity support and still cannot connect.
user_dhfywc
Visitor
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2 Messages
22 days ago
I’m having the same problem. Xfinity stream box (replaced bc not resolved), camera and printer all fail to connect. The problem started around a month ago.
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XfinityChristy
Official Employee
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3.1K Messages
21 days ago
I'd like to help narrow this down. Have the Ring Doorbell, Epson printer, and Feit smart bulb connected to this network before, or are you trying to set them up for the first time?
In the meantime, please make sure your gateway has been restarted recently and try removing the Wi-Fi network from each device before setting them up again. If possible, try connecting the devices while they are closer to the gateway, as some smart devices can be sensitive to signal strength during the initial setup. Also, let me know if other devices in your home are connected and working normally, or if these are the only devices having trouble.
If you're still unable to get them connected, I'll be happy to take a closer look and help troubleshoot further.
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