Cannot get help with continual internet performance issue

Good evening @mwfrst8ed! I can see why this is frustrating, especially after you've already worked through multiple support teams, had technicians out twice, replaced the equipment, and are still dealing with unstable service while working from home.

Based on what you've described, this concern has moved beyond initial troubleshooting. Since technician visits have already occurred and the issue remains unresolved, the next step is a follow up technician appointment so the previous work can be reviewed and the concern can be escalated further if needed. This allows the technician to compare the current findings to the prior visits and determine whether additional action, such as involving our network teams, is necessary. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
 
Here's the detailed steps to direct message us:

• Click "Sign In" if necessary.
• Click the "Direct Messaging" icon.
• Click the "Start new conversation" (pencil and paper) icon.
• In the "To:" line, type "Xfinity Support".
• As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
• An "Xfinity Support" graphic will replace the "To:" line.
• Type your message in the text area near the bottom of the window.
• Press Enter to send it.

You can see how to send us a direct message here.

@mwfrst8ed - We've been working with our field team the last few weeks, and discovered that they scheduled someone to come out yesterday to address an outside line. Because it's been a while since we've heard from you, I wanted to circle back around to your post here, and see if you still need any assistance. While this may not be your top choice for communicating with us, our team will always do whatever we can to help resolve any concerns or issues. Please feel free to reply directly to us in the next day or two if you need to! Otherwise, you're always welcome to start a new post down the road if something else comes up. Hope you're doing well! Thank you very much for all your time and efforts on this.