New Poster
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3 Messages
Cannot Receive Incoming calls After Connecting Magic Jack
I just purchased a Magic Jack and hooked it up. I was able to use the phone for outgoing calls minutes afterwards but have been unable to receive incoming calls. After doing some research, it appears to be a problem with the Xfinity WiFi. I've read several posts on here and there were a few that mentioned solutions. One of which was to setup two port forwarding ranges, which I did, but still have the same problem. Another mentioned a solution provided by an Xfinity Technicon, but no details of what that solution was. Very frustrating...I'm reaching out hoping that there is a viable solution for this problem.
A little extra information. When I try to make a call to the number, there is no ring or indication that there is an incoming call on the caller ID, but I hear a ring on the phone I'm calling from.
XfinityDemitrius
Official Employee
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2.2K Messages
8 days ago
Hey @Dok55, Thank you for visiting our official Xfinity Forums Community support page. I do apologize, but troubleshooting and assisting with third-party products and services are outside our demarcation. Have you attempted to reach out to Magic Jack directly for support to ensure proper provisioning and more? If there happens to be a specific Xfinity product, service, or setting concern we could assist you with, please do not hesitate to ask. Hopefully a member of our community would be able to assist further on the matter.
If you happen to want to look at inquiring Xfinity Voice services or Xfinity Mobile services, we can most certainly assist there. Most accounts are eligible for up to 12-months free Unlimited Data Line. Xfinity Voice would also be a great option with the multi-product discounts we offer as well. If you would like to inquire about these products. Please let us know.
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