Thank you for reaching out @user_lucqdq , and I'm sorry to hear you're having trouble activating your gateway. Since it's been a few days since your last post, are you still stuck on the WiFi name and password screen? If so, please let us know what step you're on now and whether you've tried activating through the Xfinity app. We'll be happy to continue troubleshooting with you and get your gateway up and running. 😊
XfinityRichard
Official Employee
•
3.7K Messages
21 hours ago
Thank you for reaching out @user_lucqdq , and I'm sorry to hear you're having trouble activating your gateway. Since it's been a few days since your last post, are you still stuck on the WiFi name and password screen? If so, please let us know what step you're on now and whether you've tried activating through the Xfinity app. We'll be happy to continue troubleshooting with you and get your gateway up and running. 😊
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