2 Messages
Can't log in to XB8
Up until recently, I've never had the need to log in to my XB8. This was a sealed in the box, new unit that I received last year. I've tried the ID & PW on the bottom of the unit along with 'admin & password'. Both are incorrect and after several attempts, it locks me out for 5 mins. I'm hoping to avoid doing a factory reset as I have numerous devices that would require set up again. Any help would be greatly appreciated.
user_42ek3d
2 Messages
2 years ago
I should clarify that I have no other problems other than login to the gateway router settings so I can create a 2.4 guest acct.
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XfinityPaula
Official Employee
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2.3K Messages
2 years ago
Hello user_42ek3d. Thanks for reaching out and sharing the trouble you are having with managing the network on the XB8. I'm sorry that the admin tool is not accepting the credentials. I believe the issue is that the network settings would have to be managed through the Xfinity app for our Xfi gateways. To manage the 2.4, 5 or 6 GHz networks the option should be available under the Advanced settings area. Are you using any xfi pods or a home mesh system? If so, you may not be able to separate the available networks to create a guest network.
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