New Poster
•
10 Messages
Can’t print with new gateway
I have a Canon Imageclass LBP632Cdw laser printer. Before we upgraded the Xfinity network in December, we could print from all our devices. Now that we have the new modem, XB8, it’s been nothing but a 🤬.
I went to print and can’t. I went into my printer and connected it to the new network. When I go to print, it says it’s offline. I look in my xfinity app and it shows the printer under the connected devices with a strong connection.
I’m using Apple devices - MacBook, iPad, Mac mini, etc. Worked fine before the new gateway.
It’s the newest gateway, so there’s no ability to split out the 5ghz and 2.4 ghz.
XfinityDilary
Official Employee
•
3.3K Messages
25 days ago
Thanks for posting on our community forums for assistance, Ata1anta. I am sorry to hear the printer is not working properly after the equipment switch. If you need to split the 5 GHz and 2.4 GHz channels, you can do this through our Xfinity App. Select Wi-Fi > Wi-Fi Details > Edit Wi-Fi Settings > Split bands. This will allow you to have a separate password for each channel. Let us know if that helps.
0
0
Ata1anta
New Poster
•
10 Messages
22 days ago
I ended up not needing to split the router after all.
After messing with it for a couple days, it's finally printing. I don't know what convinced it to cooperate, so I can't post a detailed outline of what I did to get it to work right.
What I did do:
Connected the printer to the new network - entered the password for the new router and waited for it to say "Connected"
Made sure I was on the same network as the printer.
Installed the newest printer driver on my MacBook.
Removed the printer from my printer settings and installed it again.
Mind you, I had gone through all these steps several times before I posted here so I don't really know what ended up getting it to work.
1
0