Visitor
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1 Message
Can’t setup my WiFi
I just got xfinity self service 2 hours ago and I can’t set up my modem because it keeps saying sorry it didn’t go as planned
Visitor
•
1 Message
I just got xfinity self service 2 hours ago and I can’t set up my modem because it keeps saying sorry it didn’t go as planned
XfinityMarshante
Official Employee
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1K Messages
19 days ago
Hello @user_sqcw1y, thank you for taking the time to leave a post. Sorry you’re running into trouble getting your modem set up. I know how frustrating that is, especially when you’ve just signed up and are excited to get everything working. Is the coax cable connected to a splitter or directly connected to the outlet on the wall?
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