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mert69
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Regular Visitor

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3 Messages

Friday, April 24th, 2026 11:13 PM

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Capped at 100mbs for the last 6 months.

Was paying for 800, then 600, now 300 and my speed test shows  93mbs.  Called on phone for no help. Can't access router from PC.  App is Android.  Tablet / WIFI same 93mbs.  Getting ticked !!!  When paying for 800, was getting 8oo+.  No wires or settings changed.   Tech on phone says all good, no problem.   Any help would be appreciated.

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19 days ago

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XfinityDuron

Official Employee

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736 Messages

20 days ago

I really hate to hear about the issues you are having about your internet speeds. Were you able to get them resolved? @mert69

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mert69

Regular Visitor

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3 Messages

Found it.  Cat 5e cable bad.  Thanks for interest.   Dwayne

19 days ago

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XfinityKei

Official Employee

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2.4K Messages

@mert69  Thank you so much for updating us and the thread with your resolution. So glad to hear you were able to determine the issue was with the cable. Did you have any additional questions or concerns for us today?

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19 days ago

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EG

Expert

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118K Messages

19 days ago

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