1 Message
CAT6 cables not terminated?
I live in a new build apartment complex where all apartments come with an xfinity modem/router built behind the wall panel. The apartment is already pre-wired with wall jacks that have coax and RJ-45. Unfortunately, the CAT cabling behind the wall panel is not terminated, so none of the RJ-45 jacks in the apartment work. I would like to plug in my computer for a more stable network connection.
Is it the responsibility of xfinity to terminate these cables? What can I do to make this happen?
Thank you.
NoNoBadPuppy
Problem Solver
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540 Messages
1 month ago
If the drops in your unit are not connected, that would be something that your HOA would have to address. They have contracted to have service to your unit, and if you do ask xFinity to do it, you will have to pay a standard installation fee. It's your choice.
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XfinityJohnG
Official Employee
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1.6K Messages
1 month ago
Thank you very much for reaching out to us here @user_eue57w. The options to have our technicians work on the cables there can be dependent on the agreement with the complex. If you would like me to look further into that for you send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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