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Visitor

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1 Message

Mon, Aug 8, 2022 10:53 AM

Change channel on 2.4

Some guys here occupied all the channel 2.4 so when I try to hook my network on 2.4 modem answer bank that is not possible because the channel is too crowded. Those junkies invaded the channel so my cameras, working only on 2.4, are out of order. Customer service refuse to understand and said that modem is a “smart one” and is optimized. That’s ridiculous. I cannot use my network because modem is a stubborn donkey?

Official Employee

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95 Messages

2 m مضت

Hello @user_3c0705 , thank you for taking the time to reach out in our great Xfinity forums community. Our awesome digital care team would be happy to assist you. Love how you stated your modem is a stubborn donkey!! LOL. In regard to "Smart One" I know it does not seem to be so smart for you. I have a link for you to review in regard to 2.4 channel. https://comca.st/3p59Gvc. Can you check this out and let me know if the "stubborn donkey" will change its way? We are here to help let us know. 

Visitor

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1 Message

1 دقيقة مضت

I wonder if you have any update on changing to the 2.4 channel.  I agree that the automatic smart access to this channel is not working.  I tried the above link to no avail. I called tech support and told them that I needed to separate the 2.4 and 5 channels because the automatic function was not working and I have a device at home that needs the 2.4 channel.  They said the Gateway I currently have cannot separate the channels as it is "ADVANCED" and does it automatically.  He suggested I get another model Gateway where I can separate the channels.  The only problem is, that that router only has a fraction of the speed I currently have and does not get unlimited data.  So what good is that solution???!!!  I guess the "newer, advanced" technology is not as flexible or advanced at the older models.  I am hoping that someone here can offer solution other than, separating and naming differently the 2 channels (not possible) or giving me the link:   https://comca.st/3p59Gvc  (does not work).

Any suggestions? Xfinity really needs to find a solution to this.  In my case, it is not the manufacturer's of the device's problem (already contacted them).  My mobile phone which I use to communicate with the device, only shows 5Ghz channel.

Official Employee

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103 Messages

@user_744cae 

  • xFi Gateway (XB6 and higher): Most of these Gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible. Advanced WiFi settings for Gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity xFi. This means that separating the channels is no longer an option. You do have the option of getting your own equipment and return ours so then you could have the option of separating those wifi channels.
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