Regular Visitor
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5 Messages
Cisco Any Connect Keeps Disconnecting
Use Any Connect for work. Up until the last few weeks (maybe about a month) everything worked fine. Now after connecting to VPN it drops and needs to reconnect almost every half hour. I am using the most recent modem (XB8?) and its a few months old. Did the following to fix it:
-Reset modem/restart
-Check connections
-Spoke to work IT. Used my phone hotspot on cellular and no disconnection.
-Tried Ethernet directly to router, still same issue.
I called support and they said it was an improper boot file and they updated it. As of right now it is still happening. An ideas besides buying a separate router? We dont pay XX per month to have to buy more equipment.
Matt628
New Poster
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5 Messages
2 months ago
My company said it is a VPN AnyConnect software issue and right now their only resolution is to hardwire into the modem UGH
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XfinityLinda
Official Employee
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1.4K Messages
2 months ago
@Airbuck04 Thank you for connecting with us here in our community about Any Connect. We are the right team for the job. We are happy to look into your account to see if anything else stands out. In order to get started, please send us a Direct Message with your full name and address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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