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R08808
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Visitor

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1 Message

Monday, September 15th, 2025

clear event logs

I cleared the Event Logs on my personal Netgear modem/router. I am trying to troubleshoot some problems and Netgear Support is telling me I need to have Xfinity clear the logs on their end also. The Xfinity Assistant does not understand this and keeps offering unrelated/irrelevant help. 

How do I get these cleared?

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Updated 

10 hours ago

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XfinityEmilyB

Official Employee

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2.3K Messages

10 hours ago

 

R08808 Welcome to our community forum! Thank you for reaching out with your troubleshooting questions so we can make sure you're getting the most out of your Xfinity internet :). What symptoms are you noticing? Are you experiencing slow speeds or an intermittent connection? You can find some awesome tips to troubleshoot your internet connection here if needed. 

 

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