@user_nrqes5 Thanks for posting and following up with the resolution. Glad to hear our support teams were able to help. What speeds do you get with a laptop connected directly to the modem, using this http://speedtest.xfinity.com/ page?
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NoNoBadPuppy
Problem Solver
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689 Messages
7 days ago
Is the new modem from xfinity or third party?
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user_nrqes5
Visitor
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3 Messages
7 days ago
Got it connected after working with support via the xfinity app chat feature. They did something for about 15-20min and it started working.
Only issue now is really slow uplink speed (~5-6Mbps)
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