Contributor
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30 Messages
CM1100 internet green LED is off, but I still have full internet!
Trying to determine if I have a bad modem or if there is an internet connection issue turning the green led off.
I restarted the modem and the led turned orange on modem startup, and then no green, but full internet, 500 Mbps.
Ran the logs on the modem (192.168.100.1)
, and in the logs have a lot of these recent critical(3) issues.
"UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;"
Do I have a bad modem, or does Infinity need to fix my connection?
It annoys me that the green led is off.
Comments?
XfinityEricB
Official Employee
•
2.8K Messages
20 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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