2 Messages
CM2000 Bad Upload Speeds 2.1MB
I recently upgraded from a Motorola modem to the Netgear CM2000. I've been getting 700MB down but constantly around 2MB uploads. I've rebooted the modem and Wi-Fi network (Deco x60) twice with no improvement. I spoke with an Xfinity Chat Agent who said it needed to be provisioned however they came back with the message:
An automated check has determined the Internet Device is unable to provision with a valid bootfile, most likely due to the device not capable of supporting the subscribed speed
I don't really understand how the cm2000 isn't rated for the speeds as it can handle 2.5TB and I have the 1.2TB plan. If anyone could help or maybe that agent just didn't know how to provision it properly that would be a great help
XfinityJohnG
Official Employee
•
3.2K Messages
2 years ago
Thank you for reaching out to us here @Gamingdexter. I will be happy to look into any internet speed issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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