Skip to main content
user_9hv5y7
1st Topic
1st Reply

Visitor

 • 

3 Messages

Sunday, January 4th, 2026 5:15 AM

Closed

CM3000 OFDMA Not Locked Need Provision Please

Need Tier 2 provisioning engineer for Next Gen Speed / OFDMA profile on Netgear CM3000.

Upstream OFDMA Channels 1-2: NOT LOCKED.

Event Log: T3/T4 timeouts, sync failures.

 Please escalate ASAP and Thank You!

Question

 • 

Updated 

22 days ago

27

3

0

Oldest First
Selected Oldest First

Accepted Solution

EG

Expert

 • 

115.7K Messages

27 days ago

@user_9hv5y7 @XfinityDilary 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

2

0

user_9hv5y7

Visitor

 • 

3 Messages

The area is confirmed to be low-split, contrary to what I was previously told by Xfinity. During the visit, the technician identified a faulty tap at the pole and noted that the existing MoCA filter was outdated. He replaced the tap, ran a new line to the house, and properly tuned the signal. He was highly professional and did an outstanding job overall.

22 days ago

0

EG

Expert

 • 

115.7K Messages

@user_9hv5y7​ 

Thanks for updating your topic ! Be well !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

22 days ago

0

user_9hv5y7

Visitor

 • 

3 Messages

29 days ago

@Xfinity Support Information can be sent in Dm with screenshots.

0

0

XfinityDilary

Official Employee

 • 

3K Messages

27 days ago

Thanks for posting on our community forums for assistance, user_9hv5y7. We can help provision your device from here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

0

0

forum icon

New to the Community?

Start Here