5 Messages
Coax Cable Melting
This is the 2nd time my coax cable is melting and my internet is down and I if my house catches on fire I will sue Xfinity for everything they have bc it is their problem!!!!! I spoke to an electrician and their ground is pulling from my ground wire, but the tech’s of course want to take zero responsibility for this! My electrical wiring is 3 years old! I have basically been down for 2 days now and missed work and I am livid! I notice multiple people having this issue and it’s always blamed on the home’s electrical system instead of the cable bc they don’t want any responsibility!!!!!!
XfinityAmira
Official Employee
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4.5K Messages
2 days ago
Hi user_l5nz5f! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and please know my team is always here to support you. So that we can further look into and assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
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justsam
Contributor
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87 Messages
2 days ago
I doubt I would be nominated as an Xfinity fanboy but this may not be their issue. I would suspect an issue with your power utility. Your power utility grounds their neutral at your premise. If it is loose or other poor connection, it looks for any other path to ground. In this case, it is using the grounded shield braid of the coax. There just is not enough power in the signal that Xfinity sends to you to ever melt the coax. This is a power company grounding issue.
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