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Lauren.575
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2 Messages

Sunday, August 25th, 2024 5:14 PM

Coax outlets dont work in the room I want to place my Modem.

I am having trouble connecting my modem to two different coax outlets in my apartment. I want to have my router in my office and not in the living room. Thanks for your help.

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3 months ago

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EG

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107.1K Messages

3 months ago

Can you trace those lines back to the other end and make sure that they are actually connected to the main coax cable splitter / live Comcast feed ? 

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Lauren.575

2 Messages

Yeah, I even have a continuity tester. I’m having trouble trying to find where that other end would even be.  I just moved into a new apartment complex.

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3 months ago

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XfinityKei

Official Employee

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1.1K Messages

@Lauren.575 Thanks for reaching out to our team for help with moving your modem. It's possible that outlet needs activating. I also saw your live chat and I will meet you back there to access your account for a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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EG

Expert

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107.1K Messages

@XfinityKei @Lauren.575 

Sending an unrequested direct message to the support team is a violation of their forum guidelines.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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3 months ago

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EG

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107.1K Messages

3 months ago

If that is a multiple dwelling type of apartment building, you should first contact the owner or the management / maintenance people to check into it as it is they who are responsible for maintaining the building's internal coax wiring. 

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