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Br1cn_1
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Thursday, September 19th, 2024 2:38 PM

Coax Port Doesn't Work

I live in an apartment complex that has 2 xfinity coax ports but only one of the two work. How can I get a technician to patch the other port? I've tried calling but could never get a live agent.

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2 months ago

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EG

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107.1K Messages

2 months ago

Typically it is the building owner / management that is responsible for all internal coax wiring / hardware. You may want to contact them first.

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Br1cn_1

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I've put in a work order but unfortunately the office is closed on weekends so I wont hear anything until monday.

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2 months ago

EG

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@Br1cn_1​ 

Good luck ! Please post back about how things turn out.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 months ago

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XfinityEva

Official Employee

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@Br1cn_1  We can check that work order make sure it's scheduled for you. To check, feel free to send us a direct message with your full name and service address to get started. We can circle back here with the results after the visit. 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

[Edit: added Direct Message instructions]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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EG

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@XfinityEva​ 

The work order appears to be for their building's management / maintenance department..........

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

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Br1cn_1

3 Messages

@EG​ the building told me I'd need to get in contact with xfinity, in which I can't get ahold of any live assistance over phone 

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2 months ago

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XfinityWilliam

Official Employee

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1K Messages

2 months ago

 

Br1cn_1 Some apartments may have 2 coax ports, and only one of them work. This is because they may have dual services. That other coax port may be from a different provider.

 

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EG

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107.1K Messages

2 months ago

Possible but not very likely...

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