3 Messages
Comcast Business Router/Gateway not connecting to IP camera
I have been trying to replace one StarDot Technology streaming video IP camera (Netcam SC H.264) with a newer one (NetcamLIVE). The Netcam SC ouputs MJPEG and the NetcamLIVE outputs RTSP. The Comcast Business Router is a Technicolor Model CGA4131COM. The camera has a static IP address and connects to the router with an Ethernet cable. There has never been a problem establishing and maintaining a connection to the Netcam SC, but connecting to the NetcamLIVE has most often failed, with the camera not being shown in the connected devices list on the Admin Tools page of the router. The two times that a connection was established so the I could login to the camera required calling technical support and them making a change which they are unable to maintain or consistently reproduce. Tech support has stated that they "reprovisioned the router boot file" to resolve the connection problem, but that was not successful this week. When the support ticket was escalated to Level 2 support, that technician responded that the router was operating normally and that troubleshooting connection problems to third party devices was not his responsibility. Has anyone had a similar problem and if so, how was it resolved?
XfinityDena
Official Employee
•
2.5K Messages
24 days ago
@user_39n6kr I am sorry to hear of connection issues to the new camera. Have you reached out to the camera manufacture for additional support?
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