Computer says wifi password is incorrect

I am having the same issues with multiple devices ; our tv, my father’s cell phone and occasionally (but not always :() my iPad. However, it seems to be more of an issue with android devices….

i have a technician coming out tomorrow since no one on the chat or phone has been able to help. Hopeful they can solve it.

@Cambria404 Thanks for leaving a post. Sorry to hear the laptop is having issues connecting. Forgetting the network and changing the passwords are typically the first steps. Once that has happened if you go into the Xfinity App > Wi-Fi Tab (bottom middle of main page) > Wi-Fi details. You will want to confirm that Wi-Fi credentials match what you are entering. 

Assuming that all matches what you are entering you can go back to the main Wi-Fi tab and scroll down. Find the laptop in question on the list of devices and click on it. You will want to first make sure that device is not paused for any reason. There is also an option to troubleshoot that specific device from that section. 

If none of this works then let us know and we can help troubleshoot further. 

@Cambria404 @XfinityMatthew 

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