Conection

Need more details..... First. Is this a new service install / new move-in or an existing one ?  Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? 

Hello user_sq6okx! I know how impairing it is to be without internet, so we want to help in any way we can if you still need it 👍 Have you attempted any of the troubleshooting found in our Xfinity app or at xfinity.com/support/articles/internet-connectivity-troubleshooting up to this point?

@user_sq6okx 

My questions ?