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user_0agt7w
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Sunday, July 28th, 2024 12:46 AM

Connected without internet every single night at the same time

Every evening between the hours of 6 and 8 the internet stops working for up to 30 minutes of even an hour on occasion. Typically around 10 minutes. This is every single night. Right about when i get home and use it so I'm wondering what I'm paying for. This has been a year like this. Yes all the connections are fine. Every device of unable to use internet. And the app will not open without internet. 

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4 months ago

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XfinityVictor

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892 Messages

4 months ago

 

user_0agt7w Hello, thank you for taking the time to create a post today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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