5 Messages
Connection Dropping Intermittently
Hello,
I have been having connectivity issues intermittently for about two months now. When I use the Xfinity Assistant, it either says "something went wrong test again later" or it says that my internet health looks fine. I had a technician come by to replace the router, and he said the internet looked fine as well. His only guess was it must be something external, like the wiring to my building. It has still been dropping semi-frequently since then. It was fine for a few days after some outages in my area were repaired but it has gone back to dropping 4-5 times a day. It seems like the speed gets slower and slower until it drops altogether, then comes back a minute or two later. Any help or suggestions would be greatly appreciated.
XfinityDilary
Official Employee
•
1.8K Messages
30 days ago
Hello, @user_64c0n6. Thanks for posting on our Community Forums for assistance. I'm sorry to hear the service is disconnecting randomly. I know the importance of having reliable services, and we'll do our best to help. What troubleshooting steps have you taken since the last tech visit? Did you try rebooting the modem manually or through the Xfinity App? You can also check our "Tips for troubleshooting your Xfinity Internet connection article" for more information on what other steps to take. Let us know if that helps.
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