2 Messages
Connection Dropping
I work from home and experience connections dropped several times a day.
I also experience the same issues in the evening while streaming.
My work laptop is connected using a CAT6a cable directly to the xfinity modem. I have experimented with different cables - still get dropped connections. Other members in my house are also on a direct line to the modem and have experience dropped connections.
My TV has a wireless connection to the modem. Other devices connected wirelessly also experience problems.
When I run speed tests, my download speed is typically around 240mbs and upload around 100mbs. Obviously when the connection drops, the numbers are 0 ;-)
The bot ran tests against my connection and my modem and indicates nothing is wrong. However, recently in the last 6 months we received a free upgrade on the modem and it seems like things are worse since then.
I saw a post on here about 5 months ago with similar issues, but it looks like it was never resolved. Help would be appreciated.
BruceW
Gold Problem Solver
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26K Messages
3 days ago
Network connection problems that affect both Ethernet and Wifi connections are often due to poor coax connections or damaged coax cable, usually in or near your home. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post your Internet plan speed and the following information from your gateway (from http://10.0.0.1):
Copy and pasted text is preferred over images. Be aware that, if you post any images, your message will be made Private for a time, as all images must be approved by the Forum Moderators before the messages containing them become generally visible.
If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit (approx $100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityGabriel
Official Employee
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1.9K Messages
19 hours ago
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