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user_5plwot
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2 Messages

09/10/2026 2:17 PM

connection keeps dropping - packet loss

I'm having ongoing packet loss / connection drops when I'm on work calls (Teams). It's driving my insane. I've reached out to Xfinity and my work IT department multiple times. Xfinity keeps "upgrading" me but it's not fixing the problem. What other options do I have? 

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9 days ago

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EG

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121.4K Messages

13 days ago

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user_w388eq

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3 Messages

@EG​ I am also experiencing connection issues, most notably when gaming. I went through that troubleshooting guide and troubleshooting with Xfinity Assistant AI but I am still experiencing issues.

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13 days ago

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XfinityOrlandoM

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3.8K Messages

11 days ago

@user_5plwot

Thanks for reaching out to us. We do apologize for any inconvenience you're experiencing with your services. Did the information that @EG provided help resolve any of your concerns?

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user_5plwot

Visitor

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2 Messages

No, I have been in contact with Xfinity reps and have restarted my connection & modem non stop. Xfinity keeps selling me extra things (a mobile line?) when all I need is stronger internet. 

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9 days ago

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XfinityThomasD

Official Employee

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2K Messages

Let's see if we can help troubleshoot this together and verify what the signal health is coming to your home and at your modem. Please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 days ago

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