@user_6s66bm Thanks for reaching out and letting us know. To help pinpoint what's causing the connection to drop could you share some more information with us?
Does the connection drop randomly or at specific times?
Are you using WiFi or a wired (Ethernet) connection?
Is anyone else in the home experiencing the same issue?
EG
Expert
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116.9K Messages
1 month ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityKam
Official Employee
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104 Messages
1 month ago
@user_6s66bm Thanks for reaching out and letting us know. To help pinpoint what's causing the connection to drop could you share some more information with us?
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EG
Expert
•
116.9K Messages
1 month ago
@user_6s66bm
Did you have a chance to see if any of those tips apply ?
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