1 Message
Connectivity Concerns
I am having the same issue since they did work on our street a couple of weeks ago. 3 visits from techs, at least 6 calls to support and no resolution. I have exchanged the Xfinity gateway 3 times thinking that may help the issue. The only thing I have found that helps a bit, but does not solve the issue, is plugging in an Xfi pod and using the network port on the pod to virtually hard wire to your device. This has dropped our disconnects from 10, 20 times a day down to 2 a day for the past few days. Not sure how that helps but at this point I am on the edge of going to AT&T and I HATE AT&T. That tells you how bad things are.
XfinitySara
Official Employee
•
1.3K Messages
1 month ago
Hey there, @user_snpopw! Thank you for leaving a comment with your shared concerns on another user's post. We've converted your reply into its own post in order to ensure we address your concerns as thoroughly as we can, and I appreciate your patience. Thanks for outlining the steps already taken, including tech visits, calls to support, and swapping out your equipment. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Our Digital Care Team is amazing at resolving concerns, and we'd appreciate the opportunity :) Before we move to private/direct messaging, may I ask if you've recently reviewed these Connection Troubleshooting Tips?
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