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user_k8hm1j
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10/10/2026 5:36 PM

Consisten packet loss for the last 3 years

I've had consistent packet loss (5%) for the past couple years and it has begun interfering with my ability to do work. Every time I contact xfinity support you guys say there's no issue but my employers have noticed my extremely bad internet connection.

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1 day ago

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EG

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122.1K Messages

3 days ago

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user_k8hm1j

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Yes I've tried all of these troubleshooting tips already

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3 days ago

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XfinityRaf

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1.6K Messages

Thanks @EG!

 

Good morning @user_k8hm1j. Thank you for confirming that you have completed the troubleshooting steps for your packet loss issue. If you could send our team a direct message with your full name and full address, we can further investigate.

 

To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

EG

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122.1K Messages

1 day ago

@user_k8hm1j @XfinityRaf 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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