Visitor
•
1 Message
Consistent High Latency in Evenings
Hello,
I’ve recently moved to a new address and for the past two weeks I’ve been experiencing consistent latency issues only between the hours of approximately 8:00 PM and 12:00 AM. During this window, my latency spikes and stays roughly around 100ms+, but outside of those hours the connection is stable.
Can you please look into this issue and advise on a solution?
XfinityQuemekia
Official Employee
•
528 Messages
3 hours ago
Thanks for taking the time to reach out for support @user_81kahc! I'm sorry to hear about the connection issues you've been experiencing at your new location. Have you tried any troubleshooting? Here's a great guide to check out, let me know if this helps: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0.
0
0