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yistuart1
1st Topic

Visitor

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2 Messages

Friday, May 16th, 2025 7:58 PM

Consistently slow speeds

I've been experiencing significantly slow speeds even after multiple restarts of the modem. I have a wired connection to the modem on my PC and am barely getting above 100 down. Wireless devices are barely over 40. I'm paying for 1GB speeds and can barely get a Netflix show to load without buffering in the next room. This is extremely frustrating when the app and customer phone line just say "nothing's wrong, goodbye" and there's no way to talk to an actual human. 

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Updated 

4 days ago

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user_with_slow_internet

Visitor

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2 Messages

8 days ago

I'm having the same issues.

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user_323c89

Contributor

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38 Messages

8 days ago

You’re going to need to provide a few more details to get some useful assistance in here. Which modem you’re using would be a good place to start. 

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user_with_slow_internet

Visitor

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2 Messages

I'm using the Arris modem.  It isn't a modem problem.  I get the 200MBps speeds at night, but it is spotty and is a lot of time 40MBs during the day.  I just did a speed test (speedtest.net) and I was getting 17MBps.

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8 days ago

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XfinityMarshante

Official Employee

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83 Messages

Hello @user_with_slow_internet, Thank you for leaving a comment. Hope you are having a great day. Sorry to hear that you are having intermittent issues with the connection and speed. When running a speed test, are you hardwired or wireless? How many devices do you have connected? Have you checked the connections to the modem to make sure they are tightly secured? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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XfinityMarcus

Official Employee

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1.5K Messages

6 days ago

yistuart1 thank you for using the Xfinity Community Forums page to reach out today. How is your weekend going so far? I understand we are trying to address concerns with your network speeds. Let's dive right into your connection together. Firstly, how long have you come cross these sorts of concerns? Also, are you using Xfinity provided equipment or using a customer owned device?

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yistuart1

Visitor

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2 Messages

This is a consistent issue across all devices in the home and has been persistent for at least a couple of weeks. We are using Xfinity equipment. 

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5 days ago

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XfinityMarcus

Official Employee

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1.5K Messages

yistuart1 I would like to take a deeper look at your connection. Please send me a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

0

EG

Expert

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110.5K Messages

4 days ago

@yistuart1 @XfinityMarcus 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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