Visitor
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1 Message
Constant disconnects on web and tv
Been having issues for about 4 months now. Constant disconnects during web browsing and gaming. During these times also have issues with tv picture blocking. Have had multiple tech visits over the past 4 months trying to fix this issue. I dont have the time to take off from work anymore. I would like to get these issues fixed. Seems too be packet loss that lasts from anywhere from 10 seconds to 1 minute at a clip.This morning hs been particularly nasty. Started 4 months ago after flooding on our street. We have underground service. Please help
XfinityFrank
Official Employee
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1K Messages
3 months ago
Hi there, @tazmd7! Thanks for reaching out to us here on the Community Forum! Sorry to hear you've been having such trouble with your service! We would be happy to assist! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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EG
Expert
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107.1K Messages
3 months ago
@tazmd7 @XfinityFrank
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_l868fl
1 Message
27 days ago
So no solution? I am having a Constant disconnect problem as well sometimes 2 and 3 times an evening the cable box reboots. Help
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EG
Expert
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107.1K Messages
26 days ago
@user_l868fl
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 2-month-old thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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